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By accessing this site you accept these terms of use
Please read this agreement carefully before accessing this web site. By accessing the site, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site. The notices on this page are subject to change without notice. You must revisit this page often to learn of changes. Your use of this site following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. All the content on this site is Copyright 2009 Camberwell Plant Hire Ltd. All rights reserved.
Permission to Browse Site and Limited Permission to Make Copies
You may browse this site for information and may print copies of its contents for your own personal and non-commercial use. Written permission is required if you want to incorporate the contents into your own site or written materials, create "derivative works" or revise the site contents in any way. In addition, you may not "mirror" this information on another server without permission from Camberwell Plant Hire Limited.
Links to Third Party Sites
Please understand that when you access another web site through this one, Premier Tool Sales can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other web site.
Conduct
You may not use this site to commit fraudulent activities, violate any law, statute, ordinance or regulation. Furthermore, no communications passing through this site may be defamatory, libellous, unlawfully threatening or unlawfully harassing, obscene or contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. We will take action to prevent violators of this policy from using our site.
Communications with Premier Tool Sales
We welcome your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to Premier Tool Sales will be treated as non-confidential and non-proprietary. Premier Tool Sales shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. Premier Tool Sales shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that Premier Tool Sales may copy all or part of your communication in any response(s) it makes to you.
Trademarks
All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Premier Tool Sales, its affiliates, related companies or its licensors or joint venture partners. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited. Further, please be advised that Premier Tool Sales actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
No Warranties; Limitation of Liability
Premier Tool Sales assumes no responsibility for errors or omissions on this web site. Access to this site is provided as is without warranty of any kind, either express or implied, including but not limited to, the implies warranties of merchantability, fitness for a particular purpose, quiet enjoyment, accuracy or non-infringement. There is no warranty that the information or tools on this site will fulfil any of your particular purposes or needs. Premier Tool Sales shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, cost of cover, lost revenues or lost profits, which may result from the use of this site. However, this section shall not relieve Premier Tool Sales or any other person of liability for damages that result from their own gross negligence or wilful tortuous misconduct, or from personal injury or wrongful death claims. Premier Tool Sales is working hard to ensure that the information provided on the Premier Tool Sales site is accurate and up-to-date but due to the risk that the information may be compromised by software or procedural errors, Premier Tool Sales does not guarantee the accuracy or completeness of the information provided on this site. Premier Tool Sales reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. Premier Tool Sales makes no representation that content provided on this site is applicable or appropriate for use in locations outside of the United Kingdom.
Applicable law may not allow for the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Premier Tool Sales, under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred pounds (£100).
Our Service to You
Our customer service is here to help you if you have any query regarding an order or product. Please call our Customer Service team on 020 7326 0000 Monday to Friday 9am-5pm. Please have your customer number to hand. Finally, please allow at least 1 day over your selected delivery service before calling for a status update.
Delivery Information
Attempted delivery
All deliveries must be signed for on arrival. Our carriers cannot leave goods at unattended sites. We reserve the right to pass on any redelivery charges applied by our carriers should it be necessary to make multiple attempts to successfully deliver your order. We reserve the right to retain carriage charges for orders rejected by the customer at the point of delivery.
Delivery Times
Due to logistical problems beyond our control, delivery to certain parts of the UK may take longer than advertised.
Returns Procedure
All returns must be arranged through Customer Services who will issue you with a returns authorisation number. Customer Services are contactable on 020 7326 0000 or at info@premiertoolsales.co.uk. Please do not attempt to return any item to Premier Tool Sales unless you have been issued with a returns authorisation number. Goods returned without authorisation may result in a delay of your query being dealt with. .
Unsuitable Items
These items can be returned, at your expense, within 14 days of invoice provided:
• They are unused, with all manuals and in their original ‘as new’ undamaged packaging.
• Items included with a free gift will need to be returned with the gift.
• Items returned within 14 days can be exchanged or you can decide to have a refund. Items exchanged for the same or greater value will be despatched to you DELIVERY FREE!!
Original Delivery charges are non-refundable
A minimum 20% re-stocking will be charged or a refund /exchange refused if we are unable to re-sell the unit as new with all manuals in the original packaging. Items delivered directly from the manufacturer are subject to a 20% re-stocking fee and may also be subject to collection / delivery charges. Items returned at your expense are still your responsibility whilst in transit.
Faulty Items
Faulty items can be returned at any time during their warranty period. Please have your original invoice to hand when you call. Petrol / Diesel powered items must have all fuel and oil removed. Please ensure items are suitably packaged for collection. Items delivered on a pallet will need to be palletised when collected. Return packaging is the responsibility of the customer. Should upon inspection no fault can be found or the fault has been caused by mis-use or lack of general maintenance charges may be incurred. In general seals carry a 30 day warranty; consumable components carry a 90 day warranty against defects only. Items marked for ‘domestic’, ‘occasional’ or ‘consumer’ use carry a warranty for home use only. There is no warranty for business use or when bought under a business name.
Damaged Items
Items damaged in transit can be returned provided you have signed for the consignment as damaged or unchecked and notify Customer Services on the above telephone number or e-mail address with 24 working hours of receipt. Please have your packing slip to hand when you call. A replacement unit or refund may be refused if the goods have not been signed for as damaged or unchecked and reported within 24 working hours.
Warranties on Merchandise
Products not manufactured by Premier Tool Sales are warranted by the manufacturer and details should be contained in the accompanying manuals. For a copy of your manual and details of your warranty period, please call Customer Services. To report defective merchandise, please quote your invoice number.
All product manuals will detail warranty periods, but in general:
• Hand & Electric Power Tools 12 months
• Pressure washers 12 months
• Pressure washer accessories 90 days
• Air tools 6 months
• Hydraulic items 6 months
All items sold for hire carry a 90-day warranty. Neither Premier Tool Sales nor the manufacturer can be held liable for fair wear and tear or misuse of the goods. In all circumstances, Premier Tool Sales will only be liable for the cost of goods. Shipping or consequential loss will not be paid.
Our Buyer's Statement
Premier Tool Sales does not in any way, warrant that you, the buyer, can lawfully purchase, possess, carry or use any item which you may order, under any applicable UK and / or local laws. You, as buyer, warrant that you have checked those laws, that you are of legal age to purchase these items and that you are not under any legal disability which would in any way affect your ability to lawfully purchase them.
Our Payment Policy and Contract Binding
Premier Tool Sales will send you an email to confirm receipt of your order and reassure you that your order will be processed as soon as possible. However, at this stage of the ordering process, your order is still considered as an “Invitation to Treat” and no contract will be formed until full payment has been approved and received by Premier Tool Sales.
Ownership of any and all Items/Goods, forming an Order, shall not pass to You, the buyer, until full payment relating to the Order is received by Us. All Items/Goods and Packaging received by You, will be maintained in a satisfactory condition and be satisfactorily insured against all risks until full payment relating to the Order is received by Us. Under certain conditions Your rights to possession of the Items/Goods can be terminated, in relation to, but not restricted to, having a bankruptcy order made against You, or You enter into liquidation. You agree that We, or Our representatives, may enter any premises where Items/Goods are or may be stored in order to inspect them, or recover them where possession has been terminated. For a full and detailed description of Risk and Title in relation to Your Order, please call 020 7326 0000.
Cheques received with orders will be deposited on receipt. All orders are processed assuming they will be delivered complete. Back orders can occur. These items will be delivered as we receive them. Palletised orders paid by credit card will be charged when we receive them in stock. Back ordered items will not be charged until the item is in stock or available for delivery. We reserve the right to verify funds with your bank before delivery, which may cause a delay of up to 5 working days. A £15 service charge will be made on all returned cheques.
